Introducing Orkel LiveAssist - remote support!
remote service with Orkel Liveassist
In light of the current travelling limitations, we have been on the lookout for alternatives to ordinary commissioning and service at your site.
After undergoing several field tests with dealers and customers around the globe, we are now exited to present you Orkel's first remote service solution; LiveAssist!
How does it work?
The LiveAssist device is essentially a headworn device which our remote customers may use to communicate directly with an Orkel service technician. As the customer is wearing the device, the Orkel technician they are speaking with are able to see their environment through the customers' eyes, and in turn efficiently describe the necessary steps in order to solve a potential issue.
Each customer in need of commissioning or technical service will be sent a LiveAssist kit consisting of the tech gadget, a branded Orkel hardhat, and hardhat attachment clips.
The customer may choose to purchase the kit for their own use, or to return it to Orkel once the mission is complete.
Request support or LiveAssist
The top priority of our technical team is to offer you support when you need it. If you are in need of commissioning, training, or other types of support, don't hesitate to request a LiveAssist session. You can do so by visiting the page linked below.
Read more about LiveAssist and other ways we offer remote support.
WANT TO KNOW MORE ABOUT LIVEASSIST?
Please do not hesitate to contact us for more information about our LiveAssist solution. Our sales and service team are looking forward to hearing from you!